Why Is Your Digital Privacy a Priority for Us?
Your Trust, Protected With Care
At Dr. Haseena Care, your privacy matters because it forms the foundation of trust, emotional safety, and open communication. When you share your thoughts, feelings, and personal experiences, you deserve a space where everything is handled with complete confidentiality, respect, and responsibility. Protecting your information ensures you feel safe, secure, and confident while seeking meaningful support.
We believe that true care begins when you feel free to express without fear or hesitation. That is why every detail you share is treated with professional integrity and strict protection, allowing you to focus on your journey toward clarity, healing, and emotional strength. Your privacy is not just a policy; it is a commitment to safeguarding your trust and dignity, wherever you are in the world.
Privacy & Cookie Policy
Effective Date: April 15, 2026
Applies To: mistyref.com
By using the Mistyref website, you agree to the practices described in this Policy.
Your Privacy Matters to Us
At Mistyref, we are committed to protecting your privacy, personal data, website security, and digital trust. As a company serving clients with a professional presence across the Middle East, Gulf market, Saudi Arabia, and related business environments, we understand the importance of handling information with care, clarity, and responsibility.
This Privacy & Cookie Policy explains how Mistyref collects, uses, stores, protects, and manages your personal information, and how cookies and related technologies may be used when you visit our website, submit an inquiry, request a quotation, or interact with our online services.
1. Who We Are
Mistyref is committed to delivering a professional digital experience built on transparency, secure communication, responsible data handling, and customer confidence. Whether you are browsing our products, exploring our HVAC solutions, requesting support, or contacting our team, we aim to protect your data in a respectful and lawful manner.
This Policy applies to all users, visitors, business inquiries, and stakeholders who interact with the Mistyref website and related digital platforms.
2. What Information We Collect
To provide a better and more efficient experience, Mistyref may collect the following categories of information:
This Policy applies to all users, visitors, business inquiries, and stakeholders who interact with the Mistyref website and related digital platforms.
Personal Identification Information
This may include your name, company name, email address, phone number, city, country, and job title when you voluntarily submit details through our website.
Business Inquiry Information
This may include project requirements, quotation requests, service interests, technical specifications, uploaded documents, and communication details you share with us.
Technical and Website Usage Information
This may include your IP address, browser type, device information, operating system, pages visited, session activity, website navigation behavior, and access times.
Marketing and Communication Preferences
This may include your subscription preferences, consent choices, inquiry interests, and communication history with Mistyref.
We only collect information that is relevant to our business communication, service support, website improvement, and customer relationship management.
3. How We Collect Your Information
Mistyref may collect information in the following ways:
- when you fill out a contact form
- when you request a quotation or consultation
- when you communicate with us through email, phone, WhatsApp, or website forms
- when you browse our website and interact with pages, tools, or resources
- through cookies, analytics tools, and website performance technologies
- through secure third-party systems that support our website operations
Some information is provided directly by you, while some technical data is collected automatically to improve website functionality, user experience, and digital performance.
4. Why We Use Your Information
At Mistyref, we use personal and business information for legitimate and professional purposes, including to:
- respond to your inquiries and requests
- prepare and share quotations, proposals, or service information
- provide customer support and project communication
- improve our website performance, content quality, and user experience
- maintain website security, technical stability, and fraud prevention
- understand visitor engagement and service interest
- send updates, promotional content, or relevant business communication where appropriate
- meet legal, operational, contractual, and compliance obligations
We do not sell your personal information to third parties.
5. Legal and Responsible Use of Data
Mistyref processes data responsibly and only where there is a valid reason to do so. This may include:
- your consent
- the need to respond to your request before entering into a business relationship
- fulfillment of contractual or service-related obligations
- compliance with legal and regulatory duties
- protection of legitimate business interests such as security, communication, and service improvement
Where consent is required, we aim to provide clear choices and respect your decision.
6. Cookies and Tracking Technologies
The Mistyref website may use cookies, analytics tools, tags, scripts, and similar tracking technologies to improve performance, measure engagement, remember user preferences, and enhance security.
Cookies are small files stored on your device that help websites function effectively and provide a smoother user experience.
Types of Cookies We May Use
Essential Cookies
These cookies help the website function properly, including secure navigation, page access, and form submissions.
Performance Cookies
These cookies help us understand how visitors use the website, which pages are most visited, and how we can improve the overall browsing experience.
Functional Cookies
These cookies remember your settings and preferences to create a more convenient and personalized website experience.
Marketing Cookies
These cookies may be used to understand campaign performance and help us deliver more relevant business communications when permitted.
7. Your Cookie Choices
You may choose how cookies are handled on your device.
Depending on the website setup, Mistyref may provide a cookie consent banner or preference tool allowing you to:
- accept all cookies
- reject non-essential cookies
- manage cookie settings
- update your preferences later
You may also control cookies through your browser settings. Please note that disabling some cookies may affect website speed, functionality, form performance, or user experience.
8. How We Share Information
Mistyref may share information only when necessary and only with trusted parties involved in supporting our operations. This may include:
- website hosting providers
- analytics and performance service providers
- CRM, email, and communication platforms
- IT support and security partners
- legal, regulatory, or professional advisers
- authorities or official entities where disclosure is required by law
We expect all service providers handling information on our behalf to maintain appropriate standards of confidentiality, security, and responsible data processing.
9. International Data Transfers
Because modern websites may use cloud platforms, communication systems, analytics tools, or service providers located in different countries, your information may be stored or processed outside your local jurisdiction.
When this happens, Mistyref aims to take reasonable steps to ensure that your data is protected through suitable safeguards, secure handling practices, and lawful transfer standards relevant to the markets we serve.
10. How Long We Keep Information
Mistyref retains personal data only for as long as necessary for the purposes for which it was collected, including:
- responding to inquiries
- maintaining business communication records
- supporting service discussions and quotations
- improving customer service
- meeting legal, accounting, audit, and compliance requirements
- protecting Mistyref’s operational and legal interests
When information is no longer required, we aim to securely delete, destroy, or anonymize it in an appropriate manner.
11. Data Security
Mistyref takes data protection, cyber awareness, secure communication, and website safety seriously.
We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, disclosure, or loss. These measures may include:
- secure website hosting
- controlled access to information
- system monitoring
- secure communication practices
- internal confidentiality processes
- appropriate digital protection measures
While no online system can guarantee complete security, we work to maintain a responsible and professional standard of information security and privacy protection.
12. Your Privacy Rights
Depending on applicable law and your location, you may have the right to:
- know how your information is collected and used
- request access to your personal data
- request correction of inaccurate or incomplete data
- request deletion of data where applicable
- withdraw consent where processing is based on consent
- object to certain types of processing
- request restriction of processing in specific situations
- opt out of marketing communications
If you wish to exercise any privacy-related right, you may contact Mistyref using the details provided below.
13. Marketing Communication
Mistyref may occasionally send service-related updates, product information, promotional messages, or business communication that may be relevant to your interests.
You may opt out of marketing communication at any time by:
- using the unsubscribe option, where available
- replying with an opt-out request
- contacting us directly
We aim to respect your communication preferences and maintain responsible contact practices.
14. Third-Party Links
The Mistyref website may contain links to third-party websites, platforms, supplier pages, or external resources. These websites are not controlled by Mistyref, and we are not responsible for their privacy practices, cookie usage, or content.
We encourage users to review the privacy policies of any external websites they visit.
15. Children’s Privacy
The Mistyref website is intended for business users, companies, professionals, and general adult visitors. We do not collect personal data from children through our website.
If we become aware that personal data from a child has been submitted without proper authorization, we will take reasonable steps to remove it.
16. Changes to This Policy
Mistyref may update this Privacy & Cookie Policy from time to time to reflect changes in:
- business operations
- website technology
- service structure
- legal or regulatory expectations
- privacy and security practices
Any updated version will be published on this page with the revised effective date.
17. Contact Mistyref
If you have any questions about this Privacy & Cookie Policy, want to update your information, request privacy support, or ask about cookies, you may contact Mistyref through the official website contact channels.
Mistyref
Website: www.mistyref.com
Email: hello@mistyref.com
Phone: +966 547 874 473
Address: AL Misfath Riyadh, SaudArabia
18. Our Commitment
At Mistyref, privacy is part of professional responsibility. We believe that clear communication, secure digital practices, trusted service, and respectful data handling help build stronger relationships with clients, partners, consultants, and stakeholders.
Your trust matters to us, and we remain committed to maintaining a website experience that is safe, transparent, reliable, and professionally managed.
